How to get IT Support at Steward Observatory & Astronomy

Click the following link for information about Secure Boot:

Welcome Newcomers and Seasoned Users!

The University Information Technology Services (UITS) mission is to deliver a service‑driven, mission‑aligned, future‑ready IT strategy that supports student success, research excellence, and community impact. For more information please visit UITS Strategy Planning

Please submit a ticket to ServiceNow emphasizing your affiliation with Steward/Astronomy as well as your location (Steward, Tech Park, Drake, RFCML) and let us know how we can assist you. To better support resolution, ServiceNow is using the affiliation of the NetID associated with a ticket for routing. Tickets will be routed to Desktop & Mobile Comp Services or Server Administration for Research and be assigned to IT most familiar with Steward Observatory and Astronomy infrastructure and IT needs. Please see below for guidelines:

Desktop Support Ticket

Desktop Support entails:

Communication and Collaboration: Microsoft 365, Box, Microsoft Teams, One Drive, University Email, VPN, Zoom, Adobe
Desktop and Mobile Devices: including laptops, desktops, mobile devices, peripherals such as printers. The support includes initial Steward configuration, associated operating system support and troubleshooting software or hardware issues, purchasing. This includes Windows and MacOS as well as Sophos and BitLocker related issues.
Accessing University resources.
Steward Conference and classroom support for non-centralized locations.
Consultation on purchasing of new Desktop endpoints.
Please note: What you should NOT be submitting to this queue for support is Export Control related questions.

Non-Desktop Support Ticket

Non-Desktop Support entails:

Access to Steward subnets: Authorized access and network troubleshooting

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Accessing Steward resources: NAS, servers, backups, licensed software, Overleaf, SLACK, listservs, Linux workstations and servers.
Accessing Specialized software: IDL, SolidWorks, Ansys productcs.
Export Control: On/Off boarding on collaboration software, servers and licensing.
Core Steward infrastructure: DNS/DHCP, Web and development, monitoring and login, licensing, cloud resources.
Accessing Steward Teaching servers: Undergraduate and Graduate student resources and software.
Server Security, updates and troubleshooting.
Server and Steward specific project consultation.

Useful FAQs can be found here.

Need immediate hardware not offered within Steward?

Additional Technology (Cameras, Laptops, Power Cords) is ready to be borrowed from the University Libraries website:

Technology Borrow Request

Computational Facilities

Along with all University of Arizona faculty and staff, Steward has access to world-class high-performance computing facilities. High-Performance Computing resources are managed by UITS and are available at https://hpc.arizona.edu/